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Returns

Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, or refund within 28 days of the merchandise’s delivery date.

Return Instructions

  • E-mail returns@veromilano.com and please include the Order Number (T#######), the Item Code(s) of the item(s) to be returned and state if the return is for a size exchange, or a refund. For returns please enclose the invoice with the item(s) you are returning.
  • As an International customer, you can return your parcel using any postal service.
  • The parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
  • When you return your order, just pop your returns note in the parcel with the following details marked on it:  your order number and  which items you’re returning for a refund.

Size exchange
Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.
Refund
Refunds will be processed as soon as returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

  • Returns must be shipped within 28 days of the order delivery date.

 

Return Terms and Conditions

  • The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order.
  • Returns must be packaged in the VEROMILANO pack.
  • Swimwear  must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
  • VEROMILANO.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email.In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
  • Returned items will be refunded excluding the original cost of shipping.